We have fully recovered playback on the affected video files.
Posted Aug 19, 2022 - 11:43 EDT
Update
We are continuing to work with our CDN partner to fully restore playback on the videos impacted.
Posted Aug 18, 2022 - 20:20 EDT
Update
We are seeing playback recovery and are continuing to work towards fully resolving the issue.
Posted Aug 17, 2022 - 23:35 EDT
Identified
We are aware of an issue impacting a small subset of videos ( <2% ) that are not loading correctly from our Video CDN. We are working with our CDN partner to quickly restore access to the content. Full playback capability should be restored in a rolling fashion over the next 12 hours.
If you have any questions or concerns, please reach out to our support team.
We will post updates once the videos are fully restored.
Posted Aug 17, 2022 - 20:24 EDT
This incident affected: Platform Components (Video Playback).